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IT Support Specialist and Web Developer Junior

Hi! I'm Daniel, a passionate tech-savvy guy with more than 5 years of experience on the field of IT Support who just got into the world of Web Development.

electronics

Help Desk Technician

Knowledgeable and resourceful, IT background with years of customer service experience.


Tools:
Jira, ServiceNow, Zendesk, Slack, Active Directory, Networking


Soft skills:

  • Subject Matter Expert
  • Team player mentality
  • Make technical information and user friendly
  • Strong customer service standards
  • Excellent communication skills

electronics

Front-End Dev Jr

Excited and eager to learn. Responsive, modern, and functional designed UIs.


Tools:
HTML, JavaScript, CSS, BootStrap, ReactJS, PHP, Laravel, MySQL, MongoDB


Soft skills:

  • Analytical thinking
  • Result driven
  • Work under ambiguous instructions
  • Problem-solving
  • Time management

electronics

Electronics Technician

My true passion. To build and create gadgets from digital pulses and components.


Tools:
Analog Electronics, Digital Electronics, PLC, MicroC, Circuit reader, Troubleshoot


Soft skills:

  • Resourcefulness
  • Detail oriented
  • ISO standards
  • SIX SIGMA

Work Experience
monyta&hubstart

IT Coordinator / Front End Jr

[02/2022 - 09/2022]

Start up company consisting of two brands: Avatar AI solutions for contact centers & SaaS CRM automated solutions for B2B and B2C companies.

  • Effectivly coordinate Dev and Sales teams increasing our lead capture by 20%.
  • Efficent UI and Front End solutions to our client's websites.
  • Debug, noursing and improve of AI achiving consistent sales on a daily basis.
HCL

Help Desk Technician L1 & SME

[02/2020 - 02/2022]

Global technology company that helps enterprises reimagine their businesses for the digital age

  • All rounder technician: calls, chats, tickets, escalations and SME.
  • Raised team's productivity by completing 35+ tickets a day, 15% more than the requirement.
  • Improve team's metrics (CSat, AHT) by provide them reports and training on the matter.
jobs

Customer Service Representative

[09/2018 - 01/2020]

Broad experience in the Customer Service field thought different companies.

  • Develop intrapersonal skills such as emphaty, build rapport, active listening, etc.
  • Prolicent problem solving skills, analitical thinking and result driven solutions for custumers.
  • High volume calls enviroment while multitasking with a team player attitude.
Complete resume
portfolio

Portfolio


A collection of work samples to show what I'm capable of.


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homelab

Homelab


A catalogue of personal projects to put skills to the test for fun.


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certificates

Certificates


My credentials repository of topics I have knowledge on.


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Daniel Sosa

Hadcrafted by me using vanilla HTML, CSS and JS.